Shipping policy

At Vitalgum, we’re committed to making sure your orders are processed quickly and delivered efficiently. The following policy explains our shipping procedures, estimated delivery times, and related terms.

Processing Time

  • Order Processing: Orders are processed within a few hours after payment confirmation.

  • Business Days: Orders are processed Monday through Friday.

  • Non-Shipping Days: Orders will not be shipped on weekends or public holidays.

  • Order Confirmation: A confirmation email with tracking information will be sent once your order has shipped.

Shipping Rates & Delivery Estimates

DELIVERY DISCLAIMER: All delivery times are estimates only and not guaranteed. Vitalgum is not responsible for delays caused by carriers, customs, weather, or other factors beyond our control. We make no guarantee of delivery by any specific date or time.

Shipping times vary depending on your location.

Region

Estimated Delivery Time

Shipping Cost

United States

7–14 business days

Calculated at checkout

International

Varies by destination

Calculated at checkout; duties and taxes may apply

Shipping Protection

We offer optional Shipping Protection on every order to safeguard your package during transit.

Important: If you choose to remove Order Protection from your order, Vitalgum will not be responsible for any lost, stolen, or damaged shipments, and no refund or replacement will be provided.

International Shipping

INTERNATIONAL SHIPPING LIMITATIONS:

- Vitalgum is not responsible for packages held, seized, or rejected by customs.

- Customers are responsible for ensuring that products can be legally imported into their country.

- Certain countries may restrict or prohibit oral care products containing specific ingredients.

- Customs inspections or documentation requirements may cause additional delays.

- Vitalgum does not provide customs brokerage services or assistance with customs clearance.

  • Availability: We ship to most countries worldwide unless otherwise noted at checkout.

  • Shipping Costs: International shipping costs vary by destination and will be displayed at checkout.

  • Duties and Taxes: Customers are responsible for any customs duties, taxes, or fees imposed by their country. If your order is returned due to unpaid fees, additional shipping costs will apply to reship the order.

  • Delivery Times: International shipping times depend on the chosen service and customs processing.

Order Tracking

  • Tracking Information: You will receive a tracking number via email once your order has shipped.

  • Tracking Updates: Track your package through the carrier’s website.

  • Assistance: If tracking hasn’t updated within 7 business days, please contact our support team.

    TRACKING LIMITATIONS: Tracking data is provided as a courtesy and may not always be accurate or up-to-date. Vitalgum is not responsible for tracking errors or carrier update delays.

Lost, Stolen, or Delayed Packages

LIABILITY NOTICE: If you choose to remove Order Protection from your order, Vitalgum is not liable for any loss, theft, or damage in transit, or for delivery to an incorrect address. By declining protection, you assume full responsibility for any shipping-related risks.

CUSTOMER ADDRESS RESPONSIBILITY: Customers must ensure shipping addresses are accurate and complete. Vitalgum is not responsible for delays, failed deliveries, or extra costs resulting from incorrect or incomplete addresses. Changes after processing may incur additional fees.

  • Delivered but Not Received: If your package shows as delivered but you haven’t received it, please check with neighbors, your building’s mailroom, or your local post office. If still unresolved after 7 business days, contact us.

  • Lost in Transit: If your package is lost during transit, contact our support team within 7 days of the expected delivery date for assistance.
  • Liability: Vitalgum is not responsible for stolen packages or incorrect addresses unless Order Protection was purchased.

Address Changes & Order Modifications

  • Modification Window: To change your address or modify an order, please contact us within 1 hour of placing it.

  • Processing Limitations: Once an order has been processed, changes cannot be made.

Returns & Exchanges

  • Policy Details: Please refer to our Refund Policy for full details on returns and exchanges.

Holiday & High-Demand Periods

  • Extended Shipping Times: During holidays or major sales, processing and delivery times may be longer due to increased order volume.

  • Recommendation: We suggest placing orders early during peak seasons to ensure timely delivery.

FORCE MAJEURE:

Vitalgum shall not be liable for shipping delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, government actions, pandemics, or carrier disruptions. In such circumstances, delivery times may be extended without notice.

Contact Us

If you have any questions about our shipping policy, please contact us:

customervitalgums@gmail.com